SHIPPING CONDITIONS

At tinino.es, we have several shipping options, although we always send them through courier companies. To know exactly how much your shipment will cost, keep in mind that this will depend on several factors: the destination, the selected delivery time, the amount of the purchase and the weight of the shipment.

For purchase over €  99 destined for mainland Spain, shipping costs are free. 

Keep in mind that in order for delivery times to be met, you must place the order before the cut-off time. After said cut--off time, the order will be precessed the next day, since we cannot deliver it to the transport company. Keep in mind that the cut-off time depends on the transport selected. If you choose standard shipping, the cut-off time is 5:00 p.m and if you choose express delivery, the cut-off time is 2:00 p.m.

Orders paid by transfer will not be effective until we receive the transfer amount in our checking account. Through the rest of the means of payment, the order will begin to be prepared immediately. If the order is urgent, we recommend not using bank transfer as a payment method.

Whenever you plae an order at tinino.es we will inform you by email when we hace proceeded to the shipment. In addition, we will monitor the delivery and will contact you if there is a problem. That is why we ask that you provide us with a phone number in the ordering process.

TIME AND DAY OF DELIVERY

Keep in mind that transport companies only work from Monday to Friday. They do not distribute on Saturdays or, or course, Sundays or holidays. In addition, when we give you approximate delivery dates, we do not take into account whether it is a local or regional holiday at the destination; We only consider the national and local holidays of origin. 

We cannot guaranteee a delivery time. The transport companies will be able to make the delivery throughout the agreed day before 20:00. However, an approximate schedule may be indicated that the company will try to meet, but is not required. In case they do not locale you, the transport company will try a second delivery agreed with you. If afeter the second attempt they do not locale you, you will have to pick up the order at the facilities of the transport company.

ORDERS NOT DELIVERED

If an order is sent and cannot be delivered for reasons attributable to the customer, the amount paid for the shipping costs will not be refunded, again having to pay other shipping costs for the reshipment of the mercahndise. 

RESPONSABILITY IN THE DEADLINES AND CARRIER

The delivery times are indicative, they cannot be taken as a secure guarantee, although, generally, in 90% of the orders we fulfill them. In exceptional cases, we reserve the right to modify the transport company with which we weill send the package, ut always maintaining transit times.

The liability of tinino.es is limited in cases of force majeure (strikes, adverse weather events that prevent normal traffic by land, sea or air, ...). In these cases, the orders will be delivered as soon as possible, and the terms indicated above will not apply.

REGISTRATION AND YOUR ACCOUNT IN TININO

In the purchase process we offer you the possibility of joining Tinino by registering and creating an account. By registreing your identification and shipping data, you will be able to streamline the process in subsequent purchase by simply selecting one of the shipping adresses that you can store, being able to create several, modify them, delete them or introduce new ones. 

RETURN POLICY

Within the period of fifteen days afeter receiving your order, you can return it, assuming the amount of the return costs. 

Of course, we can accept profuct returns as long as you return the order with all its products, with its original packaging and its original seal without breaking, with all its accessories and in perfect condition. In the event that you request the return of an already opened product, you can only return it if it retains at least 80% of tis original content. In this case, you must return it to us in its original packaging and in the best possible condition to be accepted.

We cannot accept returns of products that do not come in their original packaging, unless they are defective due to some type of damage during shipping. 

If you have received a wrong product shipment (we apologize in advance) we will assume the costs of returning the product and shipping the new product as soon as possible.

Instructions to return a product: To return a product contact us, with the order information, your identification, reasons for the return and a photo of the product as it arrived in the event of being defective. We will reply to you as soon as possible. 

If all the requirements are met, once we receive the returned order or product, we will proceed to pay the total amount of the order or send a new one, according to what you choose. The shipment of the returned products must be done using the same tinino.es box that we have sent you, or in a similar format that guarantees the return in perfect condition and a copy of the delivery note must be included insise the package indicating the reasing for the return.