Here are a series of frequently asked questions that will help you in the purchase process in our online store
Is there a shipping charge for my online purchase?Shipping Policies: Shipments are charged and intemized in your order. They are cataloged as follows:
- Small packages of less than 1kg.
- Medium package More than 1kg less than 2kg.
- Large package Greater than 2kg. less than 5kg.
- SHIPPING AT NATIONAL LEVEL
- COMMUNICATE THROUGH contacto@tinino.es FOR SHIPMENTS OUTSIDE THE COUNTRY.
How to make the purchase in our online store?HOW TO MAKE YOUR PURCHASE EFFECTIVE IN tinino.es- Select any product of your liking to send it to the shopping cart.
- Finalize the order by pressing the FINISH PURCHASE button, if you want to continue shopping, click on the option CONTINUE SHOPPING, you will include the Items you want.
- After placing the order, the total will be paid through our PAYPAL digital platform.
- Once the order and payment have been confirmed, it will proceed to invoice and send it to its destination.
* The PAYPAL payment platform allows you to process it in two (2) ways: With an international debit or credit card and with a direct transfer from PAYPAL,
How long does it take for my order to arrive?- Orders will be delivered within 3-5 days, Monday through Friday excluding local and national holidays.
- Orders placed from Monday to Thursday from 5:00 pm, will be delivered between 3-5 days from the next business day.
- Orders placed on the Friday before 5:00 pm will be delivered within 3-5 days from the following Monday.
- Orders placed during Friday from 5:00 pm until Sunday at 12:00 am will be delivered within 3-5 days from the following Monday.
What is the procedure after purchase?The following procedure is to wait to confirm your order, you will receive an email from tienda@tinino.es, REMEMBER it is important to place the address data in case you require a SHIPPING. You will have a number (Order #XXXX) in this way you can check the status. Any type of information you require can be sent to our email contacto@tinino.es